The first contact with our clients is normally over the telephone; however, with a number of Experience Consultants spread throughout the UAE an initial face to face meeting may be possible if required. Our objective in regard to the initial contact is the same as our clients: ‘Can We Help?
In a nut shell what we do is… do what we do best, so that you can do what you do best which is run your business and not spend too much time dealing with the frustrations of obtaining finance.
Click the headings below to get a better understanding of the typical steps in our process.
Our experienced consultants will discuss your objectives, financial requirements and your expectations. We will also ask you to provide the key financial information about your business or investment property so that we can give you an almost instant indication of what may be achievable. If we can’t help we will explain why.
If we believe we can help, we explain all of the fees and costs involved and send our terms of business to the client for their consideration and acceptance. We will also usually summarise the expected outcome based on the information and assumptions with which we’ve been provided at this stage.
Once instructed, we gather the required supporting information/documentation. We then prepare the summary proposal and present it to those lenders we know 1, have an appetite for that type of lending; and 2, will provide the most competitive/attractive terms. We then negotiate directly with those lenders to achieve the best rates, fees, loan to value and terms & conditions.
We then provide a table of terms comparing each lender’s indicative terms. You are then in a position to make an educated decision as to which lender you would like to move forward with.
Once the preferred lender has been selected we will guide you through the lender’s specific internal processes. This may include a fact-to-face meeting, completion of that lender’s application forms or the provision of additional information e.g. copies of bank statements. At some point a property and/or business valuation will also be required and solicitors will need to be instructed.
Having received credit committee sanction the offer letter is then issued to the client for their consideration and acceptance.
Our role, once the client has met the lender and/or accepted their offer of finance, is to marshal all parties and influence a quick and efficient completion. Communication between the valuer, lender and the legal teams is essential to a fast conclusion.